Abstract

To achieve high quality designs, processes, and services that meet or exceed industry standards, it is crucial to identify all potential failures within a system and work to minimize or prevent their occurrence or effects. This paper presents innovative usage of knowledge system in Failure Mode and Effects Analysis (FMEA) process. Knowledge system is built to serve multi-projects works that nowadays are in place in any manufacturing or services provider, and knowledge must be retained and reused not only at project level, but also at company level. Collaboration is assured through web-based GUI that supports multiple users’ access at any time.